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Food and beverage Service / Hotels and restaurants

Head Waiter/Waitress at 21 Grams Restaurant Full Time

We are looking for self-motivated Head Waiter/Waitress at 21 Grams Restaurant.Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer’s experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food & beverages and supervise financial transactions.

Head Waiter/Waitress responsibilities:

  • Explains how various menu items are prepared, describing ingredients and cooking methods
  • Informs customers of daily specials, making recommendations upon request
  • Serving & Clearing dishes, making sure the crockery is clean & polished before use
  • Assisting in inventory for crockery, cutlery, linens etc for the restaurant
  • Assisting customers in all their needs (ie. calling a taxi)
  • Be responsible for all work stations and for the uniforms
  • Required to attended mandatory training sessions, restaurant meetings and briefing
  • Responsible for coordinating entire stations and communicating with front- and back-of-the-house personnel to provide a dining experience that meets or exceeds guest expectations
  • Processes guest orders to ensure that all items are prepared properly and on a timely basis
  • Present, open, and pour wine when serving guests
  • Observes diners to ensure that guests are satisfied with the food and service
  • Responds to additional requests and determines when the meal has been completed
  • Preparing totals bills and accepts payment or refers guests to cashier
  • Assist bus person with stocking, removing, and resetting dishes and silverware between courses and cleaning and resetting tables
  • The Head Waiter ensures that restaurant and lounge operate efficiently and profitably while maintaining their reputation and ethos
  • Maintaining high standards of food, service, health and safety
  • Investigates and resolves food quality and service complaints
  • Coordinating the operation of the lounge during scheduled shifts
  • Managing and motivating staff throughout their shift and provide them with feedback
  • Carrying out inventory of the bar, cutlery, crockery, glassware, equipment at regular intervals to ensure minimal loses due to theft and breakage
  • Ensures that the team demonstrate the highest standards of guest care and welcome in the bar/lounge
  • Assumes all duties given by the Supervisors

Also,

Requirements:

  • A degree or diploma in Hotel Management or similar from a reputable college or university
  • Min. 5 years experience with a minimum of 2 years supervisory skills in fine dining establishment
  • Management experience
  • Basic wine knowledge
  • Right work attitude
  • Flexible
  • Strong social skills Should be a team player and willing to learn
  • Strong written and verbal communication skills
  • Strong organisational skills

Are you interested or know someone for the Head waiter/Waitress at 21 Grams Restaurant? Email your CV or Resume to the attached email with the subject (Position – Name)

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Please share your CV at: ivana@21grams.me

Job Overview

  • Date Posted:
  • Job Title: Head Waiter/Waitress at 21 Grams Restaurant