Reservations Supervisor at Studio M Al Barsha

We are looking for a Reservations Supervisor at Studio M Al Barsha. He or She primarily supervises the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner. Manages and coordinates activities of reservation team members providing reservations and customer services skills.

Achieving customer satisfaction and room revenue goals while taking guests through the booking process. Assist the reservation manager or front office manager with budgeting,forecasting, and hiring, retaining and developing reservations and customer service employees.

Reservations Supervisor Responsibilities

• Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
• Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
• Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
• All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
• Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters.
• Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from external yield or revenue management systems Eg. Ideas.
• Ensure acceptable service levels and all statistical reports are sought and maintained.
• Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.
• Check forecasting reports based on statistics codes ( Market, Source, Rate Code etc.),reservations which are wrongly tagged should be amended.
• Receive contracts detailing room allotments and creates allotments on the hotel management system.
• Train newly recruited reservation staffs in taking reservations, telephone etiquettes , reservation module on hotel software and processing emails.
• Ensure that guest service agents at front desk are also trained on reservations and checking hotel availability.
• Ensure deposit payment is taken in advance for all pay at hotel reservations eg: Direct reservation, OTA’s (Booking.com, Orbitz, Expedia etc.)
• Determine work procedures, prepare work schedules, assign duties and expedite work flow for reservation agents.
• Manage all aspects of reservation department in the absence of reservation manager.

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Requirements:

• Excellent communications skills and extremely organized. Service Orientation ie actively look for ways to help people.
• Ability to work with multiple systems and applications like spreadsheets, databases, work processing, property management software’s, Booking engine, OTA Extranets, yied management, systems andcomputers.
• 3 years  diploma or  4 year Degree in Travel Industry or closely related discipline and/or equivalent combination of education and experience.
• Previous experience in reservations, one to two year experience in front desk operations.
• The successful candidate is likely to have a passion for customer service, excellent communication skills and good levels of written and spoken English.

Are you interested or know someone for the Reservations Supervisor at Studio M Al Barsha ? Email your CV or Resume to the attached email with the subject (Position – Name)

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Interested candidates can send resumes to:  H1025.hr05@millenniumhotels.com